You are eligible for a refund ONLY on the Pibox Hardware only. There is a 30 Day manufactures warranty on full refunds. After the 30 Day warranty has expired you may request an exchange if their is defective problem with the hardware. You must send in a ticket and work with support first in order to determine if the product is defective. Please note: There is no refund on the Technical Support Plans as they are monthly subscriptions that you may cancel at anytime and you will not be billed for any future months.

Send a email to support at info@piboxes.com with Refund in Subject line.